A major French consumers group, UFC-Que Choisir, is taking legal action against Ubisoft in response to the publisher’s recent decision to end online support for “The Crew” in March 2024. This closure will render the game, which is marketed as singleplayer-friendly, unplayable for many users who rely on online servers for access. Backed by the Stop Killing Games movement, UFC-Que Choisir aims to challenge the practice of game publishers discontinuing server support, often leaving players without recourse.
In a statement released on their website, UFC-Que Choisir argues that Ubisoft’s actions infringe upon consumer rights. They criticize the legitimacy of selling licenses to access games that publishers can revoke at will. The group contends that it is inappropriate for Ubisoft to end server support without offering players alternatives or refunds. They further assert that Ubisoft’s marketing inadequately informed users about the risks of losing access to the game upon its release. UFC-Que Choisir hopes this legal case will set a precedent for similar instances where publishers withdraw support for online games, especially given the increasing reliance on online connectivity in modern gaming.
The initiative aligns with the goals of the Stop Killing Games movement, which has been advocating against online game shutdowns since its launch in April 2022. The movement has garnered significant attention, including a petition to the UK government that spurred parliamentary debate, as well as a separate petition to the European Commission that has received around 1.5 million signatures. This campaign has also seen support from prominent figures, such as a vice president of the European Parliament.
Ubisoft is not new to legal challenges regarding this matter. In November 2024, two players from California initiated a class-action lawsuit against the company for similar reasons. Trade organizations like Video Games Europe have expressed their opposition to the proposals put forth by the Stop Killing Games movement, claiming that they may lead to exorbitant costs in developing online games.
Despite the backlash, some government representatives have not endorsed a ban on the retirement of online-required games. A UK minister has suggested that publishers should improve their communication regarding such practices, rather than impose strict regulations.
Additionally, community efforts to maintain access to “The Crew” have arisen, with modders creating a server revival project that allows existing players to continue enjoying the game even after Ubisoft’s shutdown. The Stop Killing Games movement acknowledges the progress made over the past year and a half, with continued engagement in discussions at the European Parliament set to take place soon.
This ongoing legal battle signifies a pivotal moment in the gaming industry, highlighting the tensions between consumer rights, game publisher practices, and the future of online gaming.
